WebCOBRA.com Support

The group our client and prospective users contact most frequently is our Client Service Team. Their understanding of the benefits and laws on which our software is based helps the Client Service Team understand what a client is trying to accomplish and provide a solution quickly. The Client Service Associates are also the ones who gather information about the improvements our clients want added to the systems, and feed those to the development staff. Travis' development staff and their interaction with the Client Service Associates, is a key asset of the company.

WebCOBRA.com is the premier web-based COBRA system available, and we believe it is the best solution to COBRA benefits administration. We also believe that our product has many features that also assist WebCOBRA.com Client Service Associates so our clients receive the best support in the quickest manner.

Ability to Create Cases
To avoid calling and waiting on hold, we have case integration at www.WebCOBRA.com that allows clients to fill out an online form with questions, issues or enhancement requests that are sent immediately and directly to WebCOBRA.com Client Service Associates so that our Client Service team may begin addressing the client needs.

Self Service Portal
The Self Service Portal allows clients to log-in with a secure username and password to view the status of prior and open cases. The Case Integration on www.WebCOBRA.com also allows our clients to log in to our website and view prior case history or the status of current open cases.

Knowledge Base
We provide a Knowledge Base so our clients are able to research any questions or issues they may be experiencing. The Knowledge Base is known to save our clients valuable time. The Knowledge Base is updated often, so the latest solutions are available.

Online Interactive Tutorials
Online Interactive Tutorials make it simple for our clients to navigate through WebCOBRA.com. The Online Interactive Tutorials are available at a click of the button from the home page of www.WebCOBRA.com.

Quarterly Support Newsletter
Maintaining client satisfaction is a major focus for WebCOBRA.com. Every three months our clients receive a Quarterly Support Newsletter informing the client of any changes WebCOBRA.com is aware of, changes to the existing product and interesting, helpful and exciting hints for use with WebCOBRA.com.

Phone Support
WebCOBRA.com offers Phone Support on Monday thru Friday from 8:30 am to 6:00 pm central standard time. We staff our Client Service Associates with knowledgeable and highly trained professionals.