WebCOBRA.com Grid

WebCOBRA.com Service Level Availability

WebCOBRA.com is provided by Travis Software. Travis Software aims to keep WebCOBRA.com available 24 hours a day, 7 days a week, and targets a Service Level of 99.9% availability. The Service Level is measured on a quarterly basis and reset after each quarter. The WebCOBRA.com service will be deemed "available" if the https://app.webcobra.com is responding to requests and displaying the login screen. Scheduled Outages, which can be scheduled for anytime outside of 8AM to 7PM CST Monday through Friday, must be notified by email to the client at least 48 hours in advance and do not count against the SLA.

How does WebCOBRA.com determine our Service Level?
Travis Software contracts with a third party to monitor the availability of the WebCOBRA.com service. This gives us an unbiased view of our performance and the ability to view historical information and trends. We update this page quarterly with our last quarter's performance.

How does WebCOBRA.com stay up so often?
WebCOBRA.com is fully redundant (more information about our redundancies available here), so we are able to take machines down for maintenance without impacting the service as a whole. This enables us to patch our machines, perform upgrades, increase memory and storage capability while providing full access to the system.

Historical Service Levels

Average Page Load Speeds
Travis Software also monitors average page-load speed in an effort to ensure that, not only is WebCOBRA.com available, but that WebCOBRA.com clients have quick access to their information. Travis Software targets an average quarterly page-load time of 2 seconds for WebCOBRA.com

Historical Average Page-Load Speeds